Lou Burgess

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Biography

Lou is a nationally recognized motivational speaker, consultant and author for Healthcare and Senior Housing clients in 46 states and Canada.

He shares humorous, yet poignant stories to illustrate his practical, useful tips you can implement today. His high-energy seminars consistently receive outstanding reviews and evaluations.

Speaking Topics

MARKETING FROM THE INSIDE-OUT
Define strategies & master techniques to recognize and capture opportunities and money falling through the cracks.

HEALTH CARE IN REAL TIME
The customer will no longer tolerate a slow response or delayed decision-making. We must improve our response time and concentrate on the details. What professionals need to know and how to do it!

THINKING OUTSIDE THE BOX
A high-energy presentation that acts as a catalyst, heightens awareness and motivates your staff to a higher level of performance.

CAPTURE OPPORTUNITIES FALLING THROUGH THE CRACKS
Front Line Advantage conducts individual facility surveys and presents the results in a customized program that includes an action plan to capture lost opportunities and enhance revenue.

LEADING IN NEW DIRECTIONS
Outline a variety of business and service improvement changes you can implement quickly and effectively -- to improve staff attitudes, customer preceptions and the bottom line.

THE REAL SECRET TO SERVICE -- YOU!
Discover how to become market-driven, the importance of hospitality and tips to successfully communicate and interact with customers, families, and friends.

STRATEGIES & SOLUTIONS
Outline ways to improve census without spending. Translate services into solutions and discover strategies to recruit and retain quality employees. Learn how to beat the competition!

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