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With the new global economy, companies, now more than ever, need to distinguish themselves from their competition. They need to be viewed by their clients and customers as something more than a commodity.
The best way to accomplish this is to create invigorated workforces, who are dedicated to providing exceptional customer service 100% of the time.
Laurie's interactive, fun approach to learning allows students to discover the methods that will help set themselves apart from the competition. Her clients all agree that working with Laurie has made a difference to their bottom line.
Are you and your workforce meeting your customers and clients needs? Hire Laurie to start making a difference.
What You Do Speaks So Loudly I Can't Hear What You Say
You are leaving an impression with every contact you make with your "customer." Learn how to create and manage a brand that will WOW your customers, employers and co-workers.
You Made a Mistake! But Now I'm Your Biggest Fan!
Discover service recovery tips to turn unhappy customers into your best marketing ambassadors. Learn two types of problems and four simple steps to winning your customers back.
The ABCs of Selling Yourself
No matter what your job is, you are selling. Learn three simple steps so that you stand out from the crowd while adding value.
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